Banyan Treatment Centers Online Privacy Policy & Terms of Use
Effective Date: February 12, 2024
This Privacy Policy describes how and when we collect, use, and share information about you when you visit our Sites. By using the Sites, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of information collected from you, as described in this Privacy Policy.
Please do not use our Site if you do not agree to the terms of use outlined below. Your use of this Site constitutes your agreement to these terms.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our Sites and not to information collected offline, including telephonically, via email, or through any other means. This Privacy Policy applies only to the Banyan Treatment Centers Site, its Social Media pages, and Services. This Privacy Policy does not apply to any websites managed, maintained, and/or hosted by third parties not directly affiliated with Banyan Treatment Centers that you may visit (e.g., via a link provided through the Website or Services, or on a website maintained by any third party). Banyan Treatment Centers does not control the privacy policies of other websites to which we may provide hyperlinks. We encourage you to learn more about the online privacy and data security policies of third-party websites directly from such third parties, as their policies may differ from ours.
We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide portions of the Site and Services and respond to correspondence from you. For example, we may use your Personal Information to contact you with newsletters and other information that you request. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.
We may also combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other End Users to attempt to provide you with a better experience, to improve the quality and value of the Website and Services, and to analyze and understand how the Site, Social Media and Services are used.
What Information Do We Collect From Visitors to Our Website?
Upon visiting our Sites, our server automatically logs your visit. The server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
Additionally, we collect the information you expressly provide. When using our site, subscribing to our newsletter, filling out a form, commenting on our blog, or taking a certification quiz, you may be asked to enter your name, e-mail address, mailing address, phone number, or other contact information. You may also be asked to provide information that will assist us in referring you or a loved one to an appropriate treatment center, such as information relating to the condition or ailment you wish to treat and your insurance information. Similarly, we may collect payment information, such as credit and debit card numbers, when you make purchases through the site.
We may monitor and/or record telephone, text, and/or chat conversations for our business purposes, such as quality assurance and training purposes and to protect our rights.
We may combine information we receive from you through our Sites with information about you that we receive from our affiliates and/or third parties. We will handle the combined information as described in this privacy policy to help us provide services for and information to you.
Do We Disclose Visitors’ Information to Third Parties?
We do not sell or trade to outside parties the information we collect from you other than as set forth herein. We may disclose the information we collect to third parties, including to our affiliates and business partners, who assist us in operating our Sites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, respond to legal processes (such as a search warrant, subpoena, or court order), enforce our Sites’ policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information (including unique device identifiers) may be provided to other parties for marketing, advertising, or other uses. We may also disclose your personal information with your express consent for other purposes not listed here. We may disclose your personal information to a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in bankruptcy or similar proceedings).
How Do We Use Visitors’ Information?
We may use the information we collect from you in the following ways:
- To process a placement and/or consulting request
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our Website, address problems, and protect the security or integrity of the Site and our business (we continually strive to improve our Website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To administer a promotion, survey, or other Website feature
- To communicate with you about information and updates pertaining to your placement and/or consulting request
- To monitor the Site for compliance with our Terms of Use and the law
We may use non-personal information for statistical analysis, research, and other purposes.
Pixels, Cookies and Similar Technologies
We may use cookies and similar technology to enable the Sites and/or service providers’ systems to recognize your browser and capture and remember certain information.
We use cookies and similar technologies to understand and save your preferences for future visits and compile aggregate data about Site usage and interaction so that we can offer better experiences and tools in the future. We may contract with third-party service providers that use these technologies to assist us in better understanding our Sites’ visitors. They may collect information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same service provider.
We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling cookies on your browser.
If you have any questions about our use of cookies, please give us a call.
Opt Out of Cookies
You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies. You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online services. The site may not load or display properly. You also may not receive tailored advertising or other offers from us that may be relevant to your interests and needs.
To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit http://www.aboutcookies.org/.
Below is a list of all services used by our site that have access to non-identifiable information of Users. Each service has its own opt-out procedures, which can be accessed via links below.
- Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports on general user traffic, and conversion statistics and to help us improve the site. The cookies collect information anonymously. We also use Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.
Opt Out - Call Tracking Metrics: These cookies are used to allow our website to use certain functionality offered by Call Tracking Metrics through the Services, such as the ability to associate your calls with the customer and your activity on the customer’s website.
Opt Out - Crazy Egg: These cookies are used to allow our website to use certain functionality offered by Crazy Egg through the Services, such as the ability to associate your activity on the customer’s website.
Opt Out - Live Chat: These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited if the user has decided to utilize the chat function on our website. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. In case geo-location is opt-in by you, please be aware we may have access to your geo-location data as we collect and process the IP addresses of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.
Opt Out
I am Cookie-Free. Now What?
The final step is to instruct your browser to allow first-party cookies while blocking third-party cookies.
- Chrome: Go to Preferences > Privacy > Content settings. Open the Cookies tab and select “Block third-party cookies.”
- Firefox: Go to Preferences > Privacy > History. The default setting is “Remember history.” Change it to “Use custom settings for history” to reveal your cookies options. For third-party cookies, you have three options: “Always,” “Never,” and “From visited.”
- Safari: Apple’s browser features the same cookie compromise–“Allow [cookies] from websites I visit”—which can be found at Preferences > Privacy.
Here is how to clear cookies in three popular browsers.
- Chrome: Under the Chrome tab at the top left of your screen, click “Clear browsing data.” Check the box: “Cookies and other site data.” Then click the bar at the bottom right of the window that says, “Clear browsing data.”
- Firefox: Under the Firefox tab at the upper left of your screen, go to Preferences > Privacy & Security > Show Cookies > Remove All.
- Safari: Under the Safari tab at the upper right of your screen, go to Preferences > Privacy > Manage Website Data > Remove All.
Website Funding
Banyan Treatment Centers is a for-profit addiction treatment provider. No funding is generated from any advertising or external sources, and there is no conflict of interest to disclose on this website or the content herein. Our funding is generated by substance abuse treatment services provided at our facilities. We do not host banner ads or any other advertising on our website as a source of funding.
How Do Our Sites Handle Do-Not-Track Signals?
Some browsers incorporate a “Do Not Track” (DNT) feature that, when activated, signals to websites and online services that you do not want to be tracked. However, there is not yet an accepted standard for how to respond to browser DNT signals, and we do not currently respond to them.
Your California Privacy Rights
Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. California customers who wish to request further information about our compliance with this statute or who have questions more generally about our Notice and our privacy commitments to our customers should not hesitate to contact us at compliance@banyancenters.com.
Children
We do not direct the Website to, nor do we knowingly collect any personal information from children under the age of thirteen.
Email Policies
Banyan Treatment Centers will use reasonable means to protect the privacy of the information you send us by email. However, because of the risks outlined below, Banyan Treatment Centers cannot guarantee that email communications will be confidential. Additionally, Banyan Treatment Centers will not be liable in the event that you or anyone else inappropriately uses your email. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.
Security
We maintain reasonable and appropriate measures designed to maintain the information we collect securely. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from Website visitors. Even though we follow reasonable procedures to protect the information in our possession, no security system is guaranteed, and we cannot promise, nor should one expect, that information will be secure in all circumstances.
Disclaimer Statement
All of the contents on the Sites, including any images, text, external links, graphics, or any other material posted on the Sites, are intended solely for informational purposes. The information contained herein may be written by non-medical professionals and is not necessarily a substitute for professional medical advice, treatment or diagnosis of any disease or disability. Please seek advice consulting a qualified medical professional with any questions that you may have regarding your physical or mental health condition(s). If you are experiencing thoughts of suicide or any other medical emergency dial 911 or visit your local emergency room.
The Sites contain links to external websites and references to other resources that are not associated with our Sites. We have no control over these third-party resources and make no warranty or representation as to the content of those resources. Their inclusion does not constitute an endorsement or recommendation.
Changes to This Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Banyan Treatment Centers
Sherilyn Toro
225 North Federal Hwy
Pompano Beach, FL 33062
storo@banyancenters.com
Confidential Compliance Hotline: 888-394-2280 (Code BANY)
Reporting is completely anonymous. Please be as detailed and thorough as possible to ensure a successful investigation is carried out. If you would like to follow-up after filing the complaint, you can request the status and outcome of the investigation through that same complaint line
We support your right to privacy of your Protected Health Information. You will not be retaliated against in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.
If you believe your rights have been violated and would like to submit a complaint directly to the U.S. Department of Health & Human Services, then you may submit a formal written complaint to the following address:
U.S. Department of Health & Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
877-696-6775
OCRMail@hhs.gov
www.hhs.gov
