We Believe in Honest Answers

We take facility conditions very seriously, and we're not dismissive of this feedback. When issues are reported — whether through reviews, patient feedback, or internal inspections — we act. All of our facilities are subject to state licensing inspections and must meet regulatory standards to remain operational. That said, maintaining properties to the standard our patients deserve is an active and ongoing responsibility, and we know we don't always get it right immediately.

If you visit a facility and have concerns about the environment, please speak directly with the facility director. You can also reach our corporate team. We want to know — and we commit to investigating and addressing reported issues.

Lost or stolen personal property is one of the most distressing things that can happen during a vulnerable time, and we take these reports seriously. Our facilities maintain a patient property policy that includes logging and securing valuables at intake. We strongly advise patients not to bring irreplaceable or high-value items — this is communicated during pre-admission.

If a patient or family member believes property has gone missing, the right steps are: report it immediately to facility staff, then escalate to the facility director if unresolved. Theft allegations involving staff are treated as serious misconduct and investigated accordingly. We do not tolerate theft and act on every credible report.

Yes — voluntary treatment is exactly that: voluntary. Adults have the right to discharge themselves AMA (Against Medical Advice) at any time, and we are legally and ethically required to honor that. We are not a locked facility.

That said, when a patient expresses a desire to leave, our clinical team will — and should — have a conversation about the risks of early departure. This is not manipulation; it is our medical and ethical obligation to ensure patients understand the potential consequences. We acknowledge that in some cases, those conversations may feel more pressured than they should. If you or a loved one experienced conduct that felt coercive, we want to hear about it and address it directly.

Behavioral health technicians are often the staff patients interact with most, and the quality of that interaction matters enormously. We hire, train, and supervise BH techs according to our internal standards and applicable state requirements. When staffing concerns are raised — through reviews, patient feedback, or internal reporting — they are investigated and addressed.

We know that not every patient-staff interaction will be positive, and that some staff will perform below our standards. We work to identify those situations quickly and act on them. If you witness conduct from any staff member that feels unprofessional or dismissive, please report it to the clinical director on duty or contact our corporate compliance line.

Discharge planning is a critical component of treatment — not an afterthought. Our standard of care requires that every patient leave with a documented aftercare plan that includes outpatient treatment recommendations, medication management coordination (when applicable), and connections to community resources. This process typically begins before the final days of a stay.

We acknowledge that families have expressed frustration that loved ones left without adequate continuity of care, and we take that seriously. If you or your family member was discharged without a proper aftercare plan, please contact the facility directly. Transition gaps are a real risk to long-term recovery, and addressing them is part of our responsibility to every patient we serve.

We are a healthcare company, and like any healthcare organization, we operate within financial realities. We will not pretend otherwise. But operating a sustainable business and delivering genuine patient care are not mutually exclusive — they have to coexist, and when they conflict, care must come first.

If you felt at any point that a recommendation was financially rather than clinically motivated, you have the right to request a clinical review, seek a second opinion, or contact your insurance provider to verify the medical necessity determination. We encourage patients and families to ask their clinical team directly: "Is this recommendation based on my clinical needs?" You should receive a clear, honest answer.

The first step is a conversation with our admissions team. You can call us 24/7 at (855) 722-6926. Our admissions coordinators will ask questions about your loved one's history, substance use or mental health concerns, insurance, and location to help identify the right level of care and facility.

You don't need to have everything figured out before you call. Many families reach out in a moment of crisis — we're used to that, and we're here to help you navigate it.

Communication during treatment is structured intentionally. During the early phase — particularly detox — contact may be limited to allow the patient to focus on stabilization. After that initial period, scheduled calls and visits are typically possible.

Your loved one's primary therapist or case manager is your best point of contact for updates, within the limits of HIPAA. If your loved one has signed a release of information, we can share relevant clinical updates. Contact the facility's family liaison or clinical team to understand what communication is available during each phase of treatment.

Level of care is determined by a clinical assessment at intake, based on nationally recognized ASAM criteria. The appropriate level depends on factors like medical stability, severity of substance use or psychiatric symptoms, prior treatment history, and social supports.

If you have questions about why a particular level of care was recommended, you can ask the treatment team directly. Levels range from Medical Detox through Residential Treatment (RTC), Partial Hospitalization (PHP), Intensive Outpatient (IOP), and standard Outpatient.

This is one of the most common and difficult situations families face. Early departure from treatment significantly increases relapse risk. Encourage your loved one to speak with their therapist about whatever is driving the impulse to leave — whether it's discomfort, conflict with a peer, homesickness, or something clinical.

You can also call the facility yourself and let staff know about the conversation. The clinical team can often intervene, address the underlying concern, and help your loved one refocus on their goals. Try not to promise to "come get them" in the heat of the moment — that conversation often passes, and your consistency in supporting treatment completion matters more than most families realize.

Yes. Family involvement is an evidence-based component of recovery, and most of our programs offer some form of family therapy or family education. This may include individual family sessions with your loved one's therapist, family groups, educational workshops on addiction and codependency, and guidance on setting healthy boundaries.

Availability varies by facility and program type. Ask the admissions or clinical team at your loved one's specific location what family programming is offered and how to participate.

The transition home is one of the highest-risk periods in recovery. A solid aftercare plan — typically involving step-down to a less intensive level of care, outpatient therapy, medication management if applicable, and peer support groups like AA or NA — significantly improves outcomes.

As a family member, you can support recovery by maintaining consistent, loving boundaries; participating in your own support resources (Al-Anon, Nar-Anon, or family therapy); removing substances from the home environment; and keeping lines of communication open without enabling. Our clinical team can help you understand what healthy support looks like before discharge.

The idea that someone has to "hit rock bottom" before seeking help is a myth — and a dangerous one. Treatment is most effective when it begins before crisis. If your substance use is affecting your relationships, your work, your health, or your ability to stop when you want to, those are meaningful signs that support could help.

You don't have to lose everything to deserve care. A call to our admissions team is free, confidential, and carries no obligation. We'll have an honest conversation about what you're experiencing and whether treatment makes sense for your situation.

When you call, you'll speak with an admissions coordinator who will ask about your situation — substance use history, mental health, insurance, location, and what you're hoping to get out of treatment. The call is confidential.

Our goal is to help you find the right care — including referring you elsewhere if Banyan isn't the right fit. You are in control of this conversation and any decision that comes from it.

We treat a full range of substance use disorders, including alcohol, opioids, benzodiazepines, stimulants, cannabis, and others. We also treat co-occurring (dual diagnosis) conditions — meaning we address addiction alongside mental health issues such as depression, anxiety, PTSD, and bipolar disorder simultaneously.

Co-occurring disorders are extremely common among people with addiction, and treating them together leads to significantly better outcomes. Our clinical teams include licensed therapists, psychiatrists, and medical staff trained in integrated care.

Your treatment is protected by federal and state privacy laws, including HIPAA and 42 CFR Part 2 (which provides additional protections for substance use disorder records specifically). We cannot confirm or deny your enrollment to anyone — including family members — without your written consent.

Your employer will not be notified unless you specifically request it (for example, for FMLA purposes). You control your information. The only exceptions involve safety situations defined by law, such as an imminent threat of harm.

You'll receive a detailed packing list from admissions before your arrival. In general, bring comfortable clothing for the length of your stay, personal hygiene items (no alcohol-based products), any prescribed medications in their original labeled containers, and a small amount of cash if needed.

Leave at home: illegal substances, alcohol, weapons, large amounts of cash, and high-value or irreplaceable items. Electronics policies vary by facility and program phase — ask admissions about your specific location. The facility is not responsible for lost or stolen personal property.

This is one of the most important questions a person can ask, and we respect you for asking it. Prior treatment attempts are not failures — they are part of a process. Research consistently shows that most people who achieve lasting recovery have multiple treatment episodes before something sticks. What changes is often the level of care, the timing, the treatment approach, or the person's own readiness.

When you talk with our admissions team, be honest about what your previous treatment included and what didn't work. That information helps us find a better fit — whether that's a different clinical modality, medication-assisted treatment, a dual diagnosis focus, or a longer-term program.

We accept most major commercial insurance plans, including BlueCross BlueShield, Aetna, Cigna, United Healthcare, Humana, Magellan, and many others. We also accept some Medicaid plans depending on the state and facility. We do not accept Medicare at this time.

The fastest way to verify your specific benefits is to call us at (855) 722-6926 — our insurance verification team will contact your provider on your behalf and confirm your coverage, deductible, and out-of-pocket costs before you commit to anything.

Under the Mental Health Parity and Addiction Equity Act (MHPAEA) and the Affordable Care Act, most insurance plans are required to cover substance use disorder treatment at the same level as other medical or surgical care. This includes medically necessary detox, residential, and outpatient levels of care.

Your actual out-of-pocket costs depend on your specific plan's deductible, copay or coinsurance, and out-of-pocket maximum. We will give you a clear estimate of your financial responsibility before admission.

Yes. You have the right to request an itemized bill for all services provided during your treatment. Contact the billing department at the facility where you received care, or reach our corporate billing team for assistance. You can also request an Explanation of Benefits (EOB) directly from your insurance company, which will detail what was billed and what was paid.

If you believe you were billed incorrectly or for services not rendered, you have the right to dispute those charges with both the facility and your insurance company.

Cost should not be the barrier that keeps someone from getting help. If you don't have insurance, our admissions team can discuss self-pay rates and payment plan options. We can also help you identify whether you may qualify for Medicaid coverage in your state.

Additionally, SAMHSA's National Helpline (1-800-662-4357) is a free, confidential service that can help connect uninsured individuals with state-funded treatment programs and community resources at no cost.

Unfortunately, yes — insurance companies can conduct utilization reviews and deny continued stay authorization if they determine treatment is no longer medically necessary. When this happens, our utilization review team advocates on your behalf by providing clinical documentation and, when appropriate, filing a formal appeal.

If coverage is denied and you wish to stay in treatment, we will discuss self-pay options and work with you to find a path forward. You also have the legal right to appeal your insurance company's denial through your state insurance commissioner if you believe the decision was unjust.

Length of stay depends on the level of care, the individual's clinical needs, insurance authorization, and progress in treatment. General timelines: Medical Detox (3–10 days), Residential Treatment / RTC (28–90 days), Partial Hospitalization / PHP (2–4 weeks, 5–6 hours/day), and Intensive Outpatient / IOP (6–12 weeks, 3 hours/day, 3–5 days/week).

Research from NIDA indicates that treatment lasting less than 90 days has limited effectiveness for many individuals — but any treatment is better than none. The goal is always the most clinically appropriate duration, not the shortest possible stay.

Length of stay is a clinical determination made by the treatment team in collaboration with the patient, and subject to insurance authorization. The clinical team evaluates patient progress at regular intervals and recommends step-down or discharge when clinical criteria are met. Insurance companies conduct their own utilization reviews and may authorize or deny continued stay.

Patients always have the right to discharge themselves voluntarily, and to request clinical reasoning for length-of-stay recommendations in writing.

This is a real and frustrating situation that many patients and families face. When insurance coverage ends, your options are: appeal the denial (our team will assist), continue treatment on a self-pay basis, or transition to a less intensive level of care that may receive continued authorization.

We will never simply discharge a patient because insurance stops without first exploring every alternative. Clinically appropriate discharge planning is part of our responsibility — and that includes helping you find the most affordable path to continued care when insurance falls short.

The research does support longer treatment duration as a predictor of better outcomes — the 90-day benchmark comes from solid longitudinal studies. That said, 30 days of residential treatment followed by PHP and then IOP can get a person close to or beyond that total engagement time, while remaining flexible for life circumstances and insurance coverage.

A 30-day residential stay alone, with no step-down plan, is often insufficient for people with long histories of use or co-occurring disorders. Our clinical teams will always recommend the level and duration of care most likely to support lasting recovery.

Yes. Co-occurring disorders — sometimes called dual diagnosis — are extremely common, and treating them together is the standard of care. Research shows that when addiction and mental health conditions are treated separately, or when mental health is ignored in favor of focusing only on substance use, outcomes are significantly worse.

Our programs include psychiatric evaluation, medication management, and therapy modalities specifically designed for dual diagnosis patients, including Dialectical Behavior Therapy (DBT), Cognitive Behavioral Therapy (CBT), and trauma-informed approaches.

In most cases, yes — our medical team will review all current medications at intake and continue, adjust, or bridge prescriptions as clinically appropriate. Please bring all current medications in their original labeled containers and a list of current prescriptions.

Medications with abuse potential (benzodiazepines, stimulants, etc.) may be managed or tapered in a medically supervised manner during detox. Our teams will ensure psychiatric continuity throughout treatment and at discharge.

Yes. Medication-assisted treatment with FDA-approved medications such as buprenorphine (Suboxone), naltrexone (Vivitrol), and methadone (where available) is a gold-standard, evidence-based approach to opioid use disorder. We support MAT as a clinically appropriate option for eligible patients.

MAT availability varies by facility and level of care. Our admissions team can tell you what is available at the specific facility you're considering. If you are currently on a MAT regimen, please disclose this during the admissions process so continuity can be planned appropriately.

Our programs utilize evidence-based therapeutic modalities validated through clinical research, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Motivational Interviewing (MI), trauma-informed care, 12-step facilitation, and psychoeducational groups.

Treatment is individualized — every patient receives a personalized treatment plan developed with their clinical team based on their specific diagnosis, history, and goals. Group therapy, individual therapy, case management, and family sessions are all components of a comprehensive treatment plan.

Trauma and addiction are deeply connected — a significant proportion of people with substance use disorders have underlying trauma histories, including PTSD, childhood adverse experiences, and other traumatic events. Ignoring trauma in addiction treatment is clinically incomplete.

Our programs incorporate trauma-informed care principles across all clinical interactions, and many of our facilities offer specific trauma-focused therapy modalities. Please let your admissions coordinator or clinical team know about any trauma history so the treatment plan can be built accordingly.

Some of our facilities offer standalone mental health treatment — including for depression, anxiety, PTSD, and bipolar disorder — through Banyan Mental Health. Availability varies by location.

Call our admissions team to discuss the specific mental health condition and we can help identify whether our programs are the right fit, and refer you to appropriate care if they are not.